Website Slowness

  • 2.2 – NEW – Kevin was on the site checking a few things for me over the weekend and he mentioned the website was painfully slow and he sent you a note to ask that you address the issue. Just wanted to officially open up a bug so you can identify the causes of the slowness and rectify before we reopen membership.

Shaved off a couple seconds


2022 Membership – OPENING

  • 12.3 – NEW – At least a month ago you mentioned that most of the bugs could be addressed in the next few months. I hope that is still the case as holidays are now upon us and we just confirmed that we hope to move forward with opening up 2022 membership by mid Jan. I hope this will be enough time for you to update all affected webpages/forms that reference a date as well as archive all 2021 pages/lists. The dues will stay the same of $425 in 2022 but we will NOT offer an Early Bird at all so just 1 membership level for RIDING member. Prior to this we will need to have a solution for transferring all 2021 dues over to 2022 and requiring all members to sign the new 2022 Indemnity. Hopefully we will have the solution for an adult to electronically sign for their minor as well. Further, we will need to refund all Korn orders prior to that date (hopefully much sooner).


  • As always, any bugs still marked assigned to you have unanswered replies/comments that are awaiting input or development as some other bugs not mentioned above probably should be      ready to deploy at this time as well (9.10 My Account, 9.10 Royalty Page, etc.)

Will have it ready by next Monday.

We are ready to go but I’m assuming we also need to reset Lieutenant Handbook signature? I still have the registration hidden of course until you want to open up. I’ll try to finish the minor signature shortly.

  • 12.18 – REPLY – Yes, we will need to reset LT Handbook as well. Referring to the minor signature, will that be a solution for adults to indemnify their minors online (as opposed to a paper copy)? What of the My account updates and the Royalty page updates mentioned above? Are they in process as well prior to opening membership?

1.5 Reset the Handbook

  • 1.5 – OK. We are saving all 2020 information for archiving purposed as opposed to simply “resetting” forms correct? Also, What of the other related bugs mentioned above? FYI – The minor’s will will still have to be saved from 2020 and then all riders that will not be 18 by the time we roll NEXT year will still need the 2nd indemnification unless online solution is ready for Q&A.

New Registrations need to go to /registration. If a rider goes there and has already paid for this year it will give them a link to go to /my-account. Rollover members need to go to /my-account and click Memberships to update their information and click Indemnities to sign their indemnity.

  • 1.21 – REPLY – Great, so just to be sure ALL member/Lieutenant facing forms or pages have been updated to reflect the new riding year (2022), all 2021 info was backed up & archived. Has this process has been thoroughly tested.

1.25 Yes, I think we are ready.

  • 1.21 – NEW – Can we come up with an option to mark the new 2022 Lieutenant Handbook as signed online. Would basically be changing the date on the previous one and letting the Lts know they need to electronically sign the document. Assistant Lts do NOT need to complete this step.

1.25 I can add that by the end of the week. GREAT!!

  • 1.21 – NEW – I will need to split up a few floats and make a few Assistant Lts their own full fledged Lt. I may also need to create a few more brand new Lts. Is it as simple as giving them new roles in WordPress? Will all other forms be automated that utilized LT/Assistant LT information? (Roster, MailChimp, etc.)

1.25 Yes, it can be done from the Users menu in WordPress but let me know if you need some help updating assignments. For example if you want all the members from one lieutenant to be assigned to a new lieutenant, I can update it in the DB rather than reassigning each one through /members. 

1.25 Just a little more clarification: If you are swapping lieutenants you should probably add permissions for the new lieutenant, move all the members to the new lieutenant in /members and then remove the permissions from the old lieutenant or send me the changes.

  • 1.26 – Would all pertinent Assistant Lt pages (Roster, Mailchimp, etc.) automatically be updated by simply giving the necessary access/permissions whether in WP or in Db? First Lt. that needs to be split is Karen Melancon who is a Current Lt and Del Hamilton (Current Assistant Lt to Karen being made to full Lt.)

1.26 Ran a few more tests including purchasing a membership (then refunding). I think we are good to go on new memberships. So if I understand you correctly the procedure would be:

1. Give Del Hamilton Lieutenant role. Remove Assistant Lieutenant role. Remove Assisting Lieutenant field that is currently pointing to Karen since Del is no longer assistant. 

2. From /members, click each of Karen’s members and change Lieutenant to Del (this is where I could save a few minutes with bulk reassign).

3. Remove Lieutenant role from Karen.

  • 1.27 – Actually this specific situation would be to have Karen and Del both be a full Lt. I am still awaiting the rider listing for the split from both though. (Karen Melancon- Lt./Penny Caballero – Assistant Lt) then (Del Hamilton Lt./Unknown – Assistant Lt.)

1.27 Added Lieutenant role for Del Hamilton

  • 1.28 – REPLY – FYI – I have received Karen’s member split and have assigned the members to Del that were not on said listing. Awaiting confirmation of accuracy from both members and Dels Assistant Lt.

1.28 I see assignments to Del. Good stuff. I added the Lieutenant section to My Account. It can be found here:

  • 2.1 – REPLY – I have confirmed that the Lieutenant section is not working properly for several users (Ashley Robichaux, Ann Robichaux, Jared Hydell, Bryan Lowrie) This list is not 100% complete so please debug for all members on the site to be able to see the Lieutenant section properly. I will say that all of these users mentioned above have been with the krewe for a while. Maybe something to investigate

2.2 These users can see their lieutenants.

  • 2.1 -NEW – I am still seeing that Assistant Lts are seeing the notification to sign the LT Handbook. Just a quick reminder that there is no Assistant Lt handbook and the Assistant Lt should not be receiving this message at all. Please correct for all Assistant Lts.

2.2  Assistants no longer see the Handbook notification.

  • 2.3 – REPLY – What was the issue causing the aforementioned users not being able to see their Lts?

I think I updated the code and introduced an error, but I don’t recall specifically what it was.

  • 2-3 – NEW – When do you plan on creating the section for Lts to be able to sign their Lt Handbook online? (Original Bug listed above from 1.21)

Can you send me the text of the Handbook. I apologize if you already did.

  • 2.3 – NEW – Philip Fricano (captain of KA) should keep all permissions of Admin/Lt/ Officer, etc. but should not be listed as selectable on any Lt specific dropdowns.

Just need to remove Lieutenant from his permissions. Admin can already get to the members page, etc. Before doing so, we should probably reassign the 5 or so people that have him listed as their Lieutenant.

He is my uncle and will stay as the “Lieutenant” of that float. I just don’t want the public to be able to select him as their Lieutenant as only family ride with him. Can he be removed from any public facing dropdown lists?


2021 Membership shut down

  • 11.19 – NEW – Due to cancelling the parade, all places where membership is open needs to be shut down and a message needs to be added that Membership is currently closed for the 2021 season in its place.

Registration is disabled

  • 11.25 – Wonderful! – Just confirming that there are no backdoors or different links that would allow anyone to join at this point.

Shouldn’t be. No one has registered in a week. I’ll keep watching.


  • 11.12 – NEW – We have decided to cancel all Karamel Korn Orders. This will require us to refund all current orders as well as “Hide” Karamel Korn on our KA Storefront.
  • 11.12 – NEW – We will be selling brand new King Arthur Facemasks at an upcoming sale and will need the Face Masks to be available for purchase online. I have created a Product in Square as well as on WooCommerce > Products but I cant tell why the item is not linking to the Square entry. This would also require the Face Masks to be added to the dropdown on the Product Orders page if that is not an automated process. Please advise

Karamel Korn is no longer available for purchase. Not sure if you did it in Woocommerce or just updated it in Square. You have a product created for mask but it could use a picture, needs to be place in stock and any other details and then you have to hit the publish button. I believe by default it will appear in the store. Here’s the products page with the mask item:

There’s an import button if you create a new product in Square and want to pull it into Woocommerce. It says that will compare the SKU and pull in any that aren’t already in Woocommerce. You can find that button here:

  • 11.25 – I think I removed the Korn from showing on WooCommerce directly. As far as the “import all from Square” button. Thanks for the knowledge and that would be great to use but we have several items in Square that we don’t plan to sell online so it might be too much clutter to import everything.
  • As far as stock on the Facemask is confirmed, I do have an item created and in stock (100) on Square. I even have the box checked on WooCommerce under facemask – inventory selected that says “sync with square” but the inventory simply will not update. Thoughts? Also, I did manage to add a picture of the item and I “published it even though 0 stock but it is still not showing on KA store.

12.1 The setting, Hide from Catalog when Out of Stock was checked. I unchecked it so you can see the Facemask in /shop. I’m not sure about the issue with square sync. Kevin may have an idea if it was working for other products. I think the SKU just has to be the same and I do see a square sync scheduled task running. Send me the credentials for square if you want me to take a look on that end. I’m not seeing the issue from WordPress.

  • NEW – 12.1 – We need to refund all orders of Karmel Korn. May have an issue as I was just trying to refund the Linzy order and was met with an error that “Order is more than 120 days old – Cannot Refund”.

Is that from WooCommerce. Let’s try it from Square. I’ll poke around in square tomorrow.

  • 12.8 – REPLY – The 4 month Notification that I reference above did indeed come from Woo. Also, Kevin and I were able to get the Masks to inventory sync. He thinks Path to do so is here:

Do we need to make changes here?

  • 12.30 – We do not need to make any changes.


  • – 10.8 – Create a button for Admins only to back out of accepted indemnification.

10.21 – Added to /members

2.24 – NEW – Email Functionality

  • – Talked to Kevin yesterday. John and myself now have Mailchimp accounts to send bulk emails but a few questions are below.

Asking Kevin to set me up as well. He did. I’m set up.

  • – Which Tags/Groups should we be using to send emails? Kevin mentioned there should be some custom choices for the following but he doesnt see them: Lts, Paid, Non-Paid, Non-Indeminity, Inactive. (May add more as time goes).

Yes, look at the groups and let me know what we need that is missing. We have Unpaid and under Compliance if they are missing the indemnity or missing the costume field. We also have newsletter which means they chose yes on the registration form to receive a newsletter.

  •  REPLY – Great, in addition to the ones you mention we should have Groups for the following: Paid, Lts Only, Lts and Assistant Lts, Inactive.

These groups have been added.

  • – REPLY – Can we also get a listing of fake emails (hard & soft bounce) so we can reach out to those individuals in the future.

Mailchimp “cleans” removes ability to send to bounces. I made a segment of the “cleaned” addresses in Mailchimp. I’ll email you the list that were cleaned and have signed up.

  • – REPLY – Kevin mentioned he tried using the email directly from the website function for about 30 sends early in the development process but he encountered an error. Can you do more testing to verify that functionality works for at least 100 selections at a time?

It should be unlimited. Checking on this. It looks like it’s working for more than 30 selected members if they are contacts which should be the case for all members. It’s possible he tested it before we had all the addresses synching on a daily basis. I will look into the difference in numbers you mentioned below.

  • 10.5.20 – I am only seeing 1,464 addresses total if I combine all of the segments you created. We have over 1500 signed up. would the missing members be because of the fake/bounced emails that were sent

I identified several fake addresses that were not on the Mailchimp list and added them. Cleaning shouldn’t delete them so I’m not sure why they were rejected on initial add. The discrepancy in the number now is cleaned or unsubscribed addresses. You can see the full list by clicking on the group.

  • 10.5.20 – I have been asked to request an enhancement for when Lieutenants send an email to their float, that a confirmation email pop up, confirming that the email they are sending actually sent.

There is a confirmation message in red (failed) or green (sent). Additionally, they can always include themselves in the email.

  • 10.6 To clarify, the email confirmation is when Lieutenants send email from KA’s website, not by using MailChimp. Are you confirming that the red or green message shows up by sending email from KA’s site?

I’ll send an email with a screenshot of the messages.

  • 10.6 Lieutenants have asked to have the ability to send attachements to their respective email listings when using the KA page email portal. THey use this for Float position forms, Parade staging maps, etc.

Attachments are not possible. I’ll send you an instruction guide on what is possible.

  • NEW – 11.10 – We need additional segment created for “Officers”. Also, the “Inactive” segment only has 1 member of that group which seems odd. Is it not finished being created?

11.11 We’ve only deactivated 1 person. They are active by default when they sign up. Are you looking for a group of everyone who is in Mailchimp that isn’t signed up for this year?

  • 11.12 – REPLY – Thanks for creating the Officer segment on MailChimp but it seems that I have not been included ( Further, Anne’s email should reflect, Jason’s should reflect, Michael’s should reflect, Jacob’s should reflect & Chris’s should reflect I am still trying to get my Uncle (Philip Fricano) and John W on board with using the KA email as they say it is very slow and unreliable. Is there anything we can do in the future concerning that issue?
  • And yes EXACTLY! If possible I’d like the Inactive group to be everyone that is signed up but not active for the current year. Of course this would change yearly so maybe we can build in logic on the backend to rotate actives/inactives yearly into segments without interaction on your part
  • Do we have an email segment for members that have not indemnified online as of yet? Again this would change yearly or even daily so may be worth looking into automating the process of editing the segment as members may change as soon as it is created.

11.12 REPLY We’ve got a group in Mailchimp with the folks who don’t have an indemnity and another group for people without a costume. They are under the Compliance header in the groups page. Right now, we’ve got the various Mailchimp groups populated by a scheduled task. It runs every few minutes and updates 10 people at a time, adding/removing from the various groups. So it should run through everyone once a day and more or less keep things up to date in Mailchimp. The Officers group was populated that way. To change the emails, we can update them in WordPress and then also in the /members page and it should update the Mailchimp list within 24 hours. I’ll deactivate all those that aren’t signed up for this year and they should get picked up by the scheduled task.

  • 11.13 – REPLY – Again just verifying that I was added to the Oficer froup and I am still not in the group. I will check again on Monday as the “push edit” may not have happened yet.

11.24 I can see you under officers. Inactive is also updating and should be up to date within 24 hours.

  • 11.25 – REPLY – When I try to send a test Campaign to the Officer Group/segment, I only see 7 contact emails (Jason Tullos, Jacob Bitoun, Michael Knight, Chris Leonard, Anne Brown, Phil Fricano & John Wambsgans) but we have 8 Board Members. Also cannot help but notice that I am the only Board member why has their Kreweofkingarthur email on my member profile. Don’t know if its related.

Fixedish. We can change their emails just should probably be done in WordPress Users and /Members.

  • 12.8 – REPLY – Now I do see 8 members of the OFFICER group in MailChimp (Vera was added) but I still do not see any reference to MY own email address when sending an email from

You don’t have Officer permissions in WordPress. To join the officer list, find your user in WordPress and give yourself Officer permissions and you should be added to the Mailchimp group in 24 hours.

  • 12.30 – Under my user in WordPress, the “Additional Capabilities” section is not present as it is for all other users that I have tested. Mine does not have selectable options. Looks like my profile is hardcoded into ADMIN & LT roles…..

1.12 There should be a User Roles box just above Additional Capabilities. Sorry for the confusion. May be your view is different or just hard to find options. No matter, I went ahead and added the Officer to your user. 

  • 2.12 – NEW – I know you’ve done several things to try and clear out emails after a successful send but emails sent on the site are still not clearing out the body nor resetting recipients after a successful send.


  • 2.24 – NEW – Would be beneficial to figure out a way for Lieutenants to change email on King Arthur website and that filter to all other mediums with minimal issues for end user.  WordPress, MailChimp groups, etc.


  • 2.24 – NEW – A few Lieutenants have expressed interest in seeing the emails that they have sent from their queue within the King Arthur webpage. They’ve also stated that all emails are coming from Don’t know if that is possible but I will say that I would also like to continue seeing who is sending what through official krewe channels. Further, I don’t plan on giving any additional people access to MailChimp as that is the only place I know of to see all emails.

My Account

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